Privacy policy

Find out how we protect your personal data. Our privacy policy provides detailed insight into how we collect, process and protect your data, ensuring your safety and trust.

Legal basis of personal data protection

CRO-ANDALUSI, vl. Samanta Bićanić (hereinafter referred to as “we”) takes care of the protection and confidentiality of the personal data of website visitors, therefore the privacy policy that is applied is harmonized with the General Data Protection Regulation in force within the territory of the European Union.

Personal data collected, stored and processed

When receiving inquiries, we collect, store and process all or some of the following personal data:

name and surname
email address
other personal data needed to respond to inquiries or provide agreed services

We collect, store and process personal data only with the consent of website visitors when they voluntarily provide personal data.

Purpose of collection, storage and processing of personal data

We collect, store and process personal data for the following purposes:

for the purpose of responding to received inquiries
for the purpose of providing agreed services
for the purpose of direct marketing communications (only based on prior inquiry and permission)
for the purpose of keeping internal records in accordance with the relevant regulations

We do not collect, store or process personal data for other purposes.

Place of storage of personal data

We store collected personal data on our business computers.

If personal information is collected through email, it is automatically stored in the email server and website hosting systems with which we currently cooperate. In this case, the privacy policies and cookie policies of the email server or website hosting apply in addition to our privacy policy.

Personal data storage terms

We store personal data from the moment it is collected from website visitors.

Personal data are processed until the purpose of their processing is fulfilled, after which they will no longer be processed, but they will continue to be stored in accordance with the obligations based on the relevant regulations.

Entities with access to personal data

The manager and executor of the collection, storage and processing of personal data for CRO-ANDALUSI, vl. Samanta Bićanić, is Ms. Samanta Bićanić, who is available via the e-mail address info@cro-andalusi-toursandtranslations.hr. In general, we limit the access to personal data to our employees.

Rights related to personal data

We respect the following rights of visitors to our website based on European and Croatian regulations on the protection of personal data:

The right to be informed about your personal data.
The right to access your personal data.
The right to request copies of your personal data.
The right to request corrections or additions to your incorrect or incomplete personal data, with the addition of correct or complete information.
The right to request the cessation of processing of personal data for the purpose of direct marketing.
The right to request the deletion of your personal data.

Visitors to our website can exercise their rights by contacting the email address info@cro-andalusi-toursandtranslations.hr.

Personal data in the context of cookies

Our website uses a cookie system that can automatically collect certain personal data of visitors to our website.

You can find more information about cookies in general, the cookies our website uses and how visitors to our website can accept or refuse the storage of certain cookies on the sub-page about cookies.

Means of personal data protection

We collect, store and process personal data in a way that ensures adequate security and confidentiality of the personal data of our website visitors, in accordance with the relevant regulations.

We take appropriate technical and organizational protection measures to prevent accidental or illegal destruction, loss and alteration of personal data and their unauthorized use, or unauthorized insight or access to personal data.

We oblige our employees to respect the confidentiality of the personal data of our website visitors.

Links to other websites

Our website may contain links to other websites, whereby if you leave our website by following these links, our privacy policy and cookie policy no longer apply, but the privacy policy and cookie policy of other websites accessed in this way.

Privacy policy update

We reserve the right to publish changes and additions to our privacy policy as necessary, whereby more significant changes and additions will be prominently indicated on the appropriate parts of this website and it will always be possible to view them all here.

Contact email address

We nurture a culture of active communication with our website visitors.

For all requests/queries and remarks/suggestions and everything else related to your personal data or our privacy policy and cookie policy in general, please contact us at the email address info@cro-andalusi-toursandtranslations.hr.

We are at your disposal for anything you are interested in or want to convey to us, and we will try to answer you as soon as possible.